Question 1

How do I register an account with 1more?

Accepted Answer

Registering a 1more account is free and takes under 2 minutes. Go to the Register and complete the short form with your full name as per your MyKad, an active email address, your Malaysian phone number (+60) and a strong password of your choice. Select your preferred payment method such as DuitNow, Touch 'n Go eWallet or FPX, then agree to the Terms & Conditions and confirm that you are 18 years of age or above. After clicking the register button, you will receive an OTP via SMS to the Malaysian phone number you registered — enter the code to fully activate your account. Once your account is active, make your first deposit of at least RM 20 and the 100% welcome bonus of up to RM 500 will be credited automatically, with no promo code required.

Question 2

What is the minimum age to become a 1more member?

Accepted Answer

The minimum age to register and use the 1more platform is 18 years old. This is an absolute requirement that is strictly enforced with no exceptions. During registration, you are required to confirm that you are 18 or above. 1more reserves the right to request age verification documents such as a copy of your MyKad or Malaysian passport at any time, particularly before processing withdrawals. Any account found to belong to an individual under 18 will be closed immediately and all balances frozen.

Question 3

Can I register more than one 1more account?

Accepted Answer

No — each individual is permitted to hold only one 1more account. Owning multiple accounts under your own name, someone else's name, or modified personal details is a serious violation of 1more's Terms & Conditions and will result in the closure of all associated accounts and the forfeiture of all balances, including deposits, bonuses, and winnings. 1more's system employs multiple methods to detect duplicate accounts, including phone number verification, IP addresses, device information, and behavioural patterns. If you believe your account has been blocked in error, contact the 1more support team via email at support@1more.pro for a fair investigation.

Question 4

How do I update my phone number or email address on my 1more account?

Accepted Answer

You can update your Malaysian phone number or email address on your 1more account via the "Account Settings" section after logging in. For security purposes, changes to contact details require two-step verification — first using your existing contact method to confirm you are the legitimate account owner, then verification using the new contact details you wish to add. This process typically takes 24 to 48 hours for processing by the 1more security team. If you no longer have access to your old number or email, contact the 24/7 BM live chat support team or email support@1more.pro with your identification number for secure identity verification.

Question 5

When does 1more require identity verification (KYC) from me?

Accepted Answer

KYC (Know Your Customer) verification at 1more is not required at the point of registration — you can start playing immediately after verifying your Malaysian phone number via OTP. However, full identity verification is required in certain situations: first, when your cumulative withdrawal amount exceeds a specified threshold; second, when the system flags activity that requires additional verification; and third, when you request a higher deposit or withdrawal limit. Documents typically required are a copy of your valid Malaysian MyKad or passport. The KYC process at 1more is designed to be simple and fast — submit your documents through the platform and our team will complete the review within 24 hours on business days. All documents you submit are handled with full confidentiality in accordance with Malaysia's Personal Data Protection Act 2010.

Question 6

What deposit methods are available at 1more for Malaysian players?

Accepted Answer

1more supports Malaysia's full digital payment ecosystem. Available deposit methods are: DuitNow for instant bank transfer; FPX via Maybank2u, CIMB Clicks, RHB Now, Bank Islam, and other Malaysian banks; as well as popular e-wallets including Touch 'n Go eWallet, GrabPay, Boost and ShopeePay. All transactions are processed in Malaysian Ringgit (RM) with no currency conversion fees. The minimum deposit is RM 20 and funds will be credited to your 1more account automatically in under 30 seconds. No hidden fees are charged for deposits via any of the listed methods.

Question 7

What are the minimum and maximum deposit amounts at 1more?

Accepted Answer

The minimum deposit at 1more is RM 20 — a very low entry point so new members can try out the platform with minimal risk before committing to playing more seriously. The maximum deposit limit depends on your chosen payment method and your account verification level. Generally, deposits via DuitNow and FPX carry higher limits than e-wallets. Members who wish to increase their deposit limit may do so by completing the KYC identity verification process and contacting the 1more support team. As a responsible gaming measure, you can also set your own daily, weekly, or monthly deposit limits in your account settings to keep your MYR gaming spend in check.

Question 8

My deposit hasn't arrived in my 1more account even though the amount has been deducted. What should I do?

Accepted Answer

In most cases, deposits at 1more are processed automatically in under 30 seconds. If your deposit still hasn't arrived after 15 minutes, the first step is to check your transaction history in your banking app or e-wallet to confirm the payment was successfully processed on your end. If the deduction has gone through but your 1more balance hasn't been credited, this is most likely a temporary technical delay between the payment system and the 1more platform. Save a screenshot of your payment proof showing the transaction reference number, date, time, and RM amount. Contact the 1more support team via our 24/7 BM live chat or email support@1more.pro and share the details. Our team will review the case and manually credit the deposit to your account as quickly as possible.

Question 9

How long does it take for 1more to process a withdrawal of winnings?

Accepted Answer

Withdrawals at 1more are among the fastest in the Malaysian online casino industry. For most withdrawal requests, funds will be processed and credited to your Malaysian bank account or e-wallet within 1 to 5 minutes. Withdrawals via e-wallets such as Touch 'n Go eWallet, DuitNow, or GrabPay are generally faster than bank transfers via FPX. In some cases — particularly for first-time withdrawals or larger amounts — the 1more security team may require additional review, which can take up to 24 hours on business days. If your withdrawal has not been updated after 24 hours, please contact the 1more support team with your withdrawal request reference number for an immediate investigation.

Question 10

Does 1more charge any fees for deposits or withdrawals in MYR?

Accepted Answer

1more does not charge any processing fees on deposits made to your account. Likewise, we do not charge any platform fees on withdrawals of your winnings. All transactions are processed in Malaysian Ringgit (RM) with no currency conversion or hidden charges. The only fees that may arise are transaction fees imposed by your own payment provider — for example, FPX fees charged by your bank, which are typically very low or non-existent depending on your bank and account type. Such fees, if any, are beyond 1more's control and are charged directly by your Malaysian financial institution. We recommend checking your payment provider's terms for further details.

Question 11

How do I claim the 100% first deposit bonus up to RM 500 at 1more?

Accepted Answer

Claiming the 100% first deposit bonus up to RM 500 at 1more is straightforward — no extra steps required! Simply register a new 1more account and make your first deposit (minimum RM 20) via any supported Malaysian payment method such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, and the 1more system will automatically credit the 100% bonus to your account. No promo code needed, no extra forms to fill in. For example: deposit RM 100 and receive an additional RM 100 bonus, giving you RM 200 in total. Deposit RM 500 and receive the full RM 500 bonus, giving you RM 1,000 in total! This bonus comes with wagering requirements that are clearly stated in 1more's Terms & Conditions — please read them before claiming so you understand what is required before withdrawals are permitted.

Question 12

What does a bonus wagering requirement mean?

Accepted Answer

The wagering requirement is the total amount you need to wager in games before your bonus funds can be withdrawn as cash. This is standard practice across the online casino industry worldwide. For example, if your bonus is RM 100 and the wagering requirement is 20x, you would need to wager RM 100 × 20 = RM 2,000 in games before that bonus balance becomes eligible for withdrawal. Different games at 1more may contribute different percentages towards the wagering requirement — slots typically contribute 100%, while table games may contribute a lower percentage. Full details of the wagering requirements for each bonus are clearly stated in the 1more Terms & Conditions. You can track your wagering progress from your account dashboard after logging in.

Question 13

How is 1more's weekly cashback calculated and credited?

Accepted Answer

1more's weekly cashback is calculated based on your net losses over a one-week period (Monday to Sunday). A cashback percentage of up to 10% is applied to your total net losses in Malaysian Ringgit for that period. The cashback bonus is automatically credited to your account every Monday — no application or promo code required. Simply play actively each week and let the 1more system handle the rest. This cashback gives you the opportunity to keep playing even after a tough week, reflecting 1more's commitment to delivering the best value to every loyal Malaysian member. Lower wagering requirements compared to standard deposit bonuses also apply to cashback — full details in the 1more Terms & Conditions.

Question 14

How does the 1more referral programme work, and how much can I earn?

Accepted Answer

The 1more referral programme rewards you with RM 30 for every friend you successfully invite to sign up and make their first deposit on the platform. Here's how it works: log in to your 1more account and look for the "Refer a Friend" or "Friend Programme" section in your profile or promotions menu. There you'll find your unique referral code and a shareable link. When your friend registers using your code or link and successfully makes the minimum first deposit in RM, the RM 30 reward will be automatically credited to your account. There's no cap on the number of referrals — the more friends you bring in, the more rewards you earn. This referral programme is open to all active 1more members in Malaysia.

Question 15

Are the slot games at 1more truly fair and random?

Accepted Answer

Yes, all slot games at 1more use RNG (Random Number Generator) technology that has been independently verified and audited by reputable international gaming certification bodies. RNG ensures that every slot spin — whether on Gold Train, Fortune Rabbit, Prosperity Lion, Cat Wilde, Totem Lightning, Solar Queen, or Crazy Coin Flip — is completely random and entirely independent of all previous spins. This means no predictable patterns exist, and the notion that "a machine that hasn't paid out in a while is due for a win" is simply a myth. The RTP (Return to Player) for every slot is publicly published and available for your review in the game information. When you play at 1more, you're playing on a genuinely fair and transparent platform.

Question 16

What is RTP and how does it affect my gameplay at 1more?

Accepted Answer

RTP, or Return to Player, is a percentage that indicates how much of the total amount wagered is expected to be returned to players over the long term. For example, a slot with an RTP of 96.5% means that for every RM 100 wagered in total, an average of RM 96.50 is returned to players as winnings — with the remainder being the house edge. Keep in mind that RTP is a long-term figure based on millions of spins, not a guarantee of what you will receive in any single session. In a short session, individual results can vary significantly from the stated RTP. Popular slots at 1more such as Gold Train (RTP 96.5%), Fortune Rabbit (RTP 96.8%), Prosperity Lion (RTP 96.2%), Cat Wilde (RTP 96.4%), Totem Lightning (RTP 96.6%), Solar Queen (RTP 96.3%) and Crazy Coin Flip (RTP 96.7%) all offer competitive RTPs within the industry.

Question 17

What games are available in the 1more Live Casino section?

Accepted Answer

The 1more Live Casino section offers a wide range of table games hosted by real dealers in real time via high-quality video stream. Available games include Baccarat in multiple variations, Blackjack across several tables with different betting limits, European and American Roulette, Dragon Tiger, Sic Bo and more. Every Live Casino game features multiple tables with varying betting limits in Malaysian Ringgit — from low-limit tables for new players to VIP tables for seasoned players. All Live Casino games are playable directly through your smartphone or desktop web browser with no app download required. A 4G or 5G internet connection is recommended for the smoothest Live Casino experience in Malaysia.

Question 18

Does 1more offer Sports Betting on Malaysian football matches?

Accepted Answer

Yes, 1more offers a comprehensive Sports Betting platform covering a wide range of sports and leagues popular in Malaysia. For football, you can bet on Malaysia Super League, Malaysia Premier League and FA Cup Malaysia matches, as well as the major European leagues including the EPL (England), La Liga (Spain), Bundesliga (Germany), Serie A (Italy) and Ligue 1 (France). Beyond football, the 1more sports platform also covers badminton including key international tournaments, popular esports titles such as Dota 2, CS:GO and Mobile Legends — hugely followed in Malaysia — along with a variety of other sports. Odds are updated live and you can bet in RM with a reasonable minimum stake.

Question 19

I forgot my 1more account password. How do I reset it?

Accepted Answer

Resetting your 1more password is straightforward and secure. Go to the Log In and click the "Forgot password?" link below the password field. Enter the email address or Malaysian mobile number you used when registering. The 1more system will send an email with a reset link valid for 30 minutes, or an OTP via SMS to your Malaysian number. Click the link or enter the OTP and set a strong new password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols. If you don't receive the email, check your spam or junk folder. If the issue persists, contact our 24/7 BM live chat support for assistance through a secure alternative identity verification process.

Question 20

I'm not receiving the SMS OTP to log in to my 1more account. What should I do?

Accepted Answer

If your 1more SMS OTP does not arrive within 60 seconds, check the following: make sure the Malaysian phone number you entered is correct and still active; check that your phone has sufficient network signal and is not in aeroplane mode; check your SMS spam folder, as some devices filter messages from unrecognised numbers. If you have gone through all of the above and still have not received the OTP, click the "Resend OTP" button on the verification screen to trigger a new SMS. Please note that there is a limit on the number of OTP resend attempts within a given period as a security measure. If the issue persists after two or three attempts, contact the 1more BM live chat support team, which operates 24/7 — we can verify your phone number in the system and assist you with logging in via a secure alternative verification method.

Question 21

I suspect my 1more account has been accessed without authorisation. What should I do immediately?

Accepted Answer

If you notice any suspicious activity on your 1more account — such as transactions you did not make, changes to your account details without your knowledge, or login OTPs you did not request — act immediately: first, change your password right away using the "Forgot Password" function to terminate all active sessions. Second, contact the 1more support team via BM live chat or email at support@1more.pro without delay — include the words "ACCOUNT COMPROMISED" in your message. Our security team will freeze your account for investigation, review access logs, assist in recovering any losses resulting from unauthorised access, and help you securely reset all account security details. Speed is critical — the sooner you report it, the more we can do to protect you.

Question 22

My 1more account has been locked after several failed login attempts. How do I unlock it?

Accepted Answer

Account lockouts following repeated failed login attempts are an automatic security feature at 1more, designed to protect your account against brute-force attacks. When this happens, you will receive a notification email to your registered address with instructions on how to unlock your account. The quickest method is to use the "Forgot Password" function on the Login page to reset your password via your registered email — this automatically lifts the lock while ensuring your new password is stronger. If you no longer have access to your registered email, contact the 1more support team via BM live chat or email at support@1more.pro and provide your registered Malaysian phone number for identity verification. The unlocking process is typically completed within 30 minutes.

Question 23

How do I set an RM deposit limit for self-control on 1more?

Accepted Answer

To set a deposit limit, log in to your 1more account and go to "Account Settings", then select the "Responsible Gaming" or "Self-Control" section. Choose your preferred limit period — daily, weekly, or monthly — and enter the maximum amount in MYR (RM) you want to allow yourself to deposit within that period. Confirm via OTP sent to your Malaysian mobile number. The limit takes effect immediately. If you wish to lower your limit, the change applies instantly. However, increasing your limit requires a 24-hour waiting period — this is an intentional safety feature to prevent impulsive decisions after a loss. For more information on all self-control tools, visit the Responsible Gaming ours.

Question 24

What is the Self-Break option at 1more and how do I use it?

Accepted Answer

The Self-Exclusion or Cooling-Off Period at 1more lets you temporarily lock your account without closing it permanently. Available durations are 24 hours, 7 days, 30 days, or 90 days. During this period, you will not be able to log in, make deposits, or play any games on the platform. It's a healthy way to take control when you feel that gaming is starting to affect your daily life. To activate the Cooling-Off Period, go to "Account Settings" → "Responsible Gaming" → "Self-Exclusion" and select your preferred duration. Once the period ends, your account will be reactivated automatically. This tool is free to use at any time and carries no penalties or negative consequences for your account.

Question 25

Can I permanently close my 1more account through self-exclusion?

Accepted Answer

Yes, 1more offers a permanent Self-Exclusion option for members who wish to stop playing entirely. Once you apply for Self-Exclusion, your account will be permanently closed and you will not be able to re-register using the same details — the same IC number, phone number or email address. This is a final, irreversible step once processed within 24 hours. Self-Exclusion is the right choice for those who need a firm barrier to prevent themselves from returning to play. Any remaining balance in your account at the time of exclusion will be returned to you. 1more processes self-exclusion requests without any pressure or attempts to dissuade you from your decision — we fully respect the seriousness of this choice.

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