This document sets out the rights, responsibilities, and rules governing the use of the 1more platform by all Malaysian members. Please read it carefully before registering or using any 1more service. By using our platform, you agree to be bound by all terms stated herein.
Six core pillars underpinning all of 1more's platform guidelines for Malaysian players
Throughout these Terms & Conditions, the following words and phrases carry the meanings set out below, unless the context requires otherwise:
These Terms & Conditions constitute a legally binding agreement between 1more and each registered member. Bahasa Melayu is the official language of this agreement for members in Malaysia, although translations in other languages may be available for reference purposes only.
To be eligible to register for and use 1more's services, you must meet all of the following eligibility requirements:
1more reserves the right to decline any registration application or close any account that does not meet the eligibility requirements above, at any time and without the need to provide detailed justification — though we will endeavour to give a reasonable explanation to any affected member.
Your 1more account is your sole personal responsibility. You are fully accountable for all activity that takes place within your account, including all bets placed, financial transactions, and communications made using your login credentials.
Password Security: You must choose a strong password (minimum 8 characters, containing a combination of uppercase letters, lowercase letters, numbers, and symbols) and keep it strictly confidential. Do not share your password with anyone, including the 1more customer support team — our team will never ask for your full password. If you suspect your password has been compromised, change it immediately via the "Change Password" function in your account and contact 1more customer support right away.
Suspicious Login Activity: 1more employs a monitoring system that detects any suspicious login attempts — including logins from unfamiliar locations or devices. You will be notified via your registered email or SMS should such activity be detected. Please take immediate action if you receive a notification for activity you did not initiate.
Identity Verification (KYC): As a platform that adheres to anti-money laundering (AML) and know-your-customer (KYC) guidelines, 1more reserves the right to request identity verification before processing withdrawals above certain thresholds, or when account activity is deemed to warrant additional verification. Documents that may be requested include a copy of your Malaysian identity card, proof of current address, and a bank statement.
All financial transactions on 1more are processed exclusively in Malaysian Ringgit (MYR). There is no foreign currency conversion, and 1more does not impose any hidden transaction fees on standard deposits or withdrawals.
Accepted Payment Methods: 1more fully supports Malaysia's payment ecosystem. You can deposit and withdraw using DuitNow (instant interbank transfer), FPX via Maybank2u, CIMB Clicks, RHB Now, Bank Islam, AmBank, and other major local banks. Popular e-wallets including Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay are also fully supported. 1more does not accept cash, cheques, or any unlisted international payment methods.
Withdrawal Verification: For your security, the withdrawal method used must be the same as or related to the original deposit method. 1more reserves the right to temporarily hold withdrawals during the identity verification process for new accounts or when withdrawal amounts exceed certain limits. Members will be notified with a clear explanation for any unusual delays.
Member Responsibilities: You are responsible for ensuring that the bank account or e-wallet details you provide for withdrawals are accurate and belong to you. 1more is not liable for any losses arising from incorrect withdrawal information submitted by a member.
1more offers a wide range of bonuses and promotions to members, including a first deposit bonus, weekly cashback, reload bonuses, and special promotions during Malaysian celebrations such as Hari Raya Aidilfitri, Chinese New Year, Deepavali, and National Day. All bonuses are subject to the following conditions:
1more reserves the right to modify, suspend, or terminate any promotion or bonus at any time. Members found abusing the bonus system — including but not limited to hedge betting using bonus funds — will forfeit all related bonuses and winnings.
All games available on 1more — including video slots such as Gold Train, Solar Queen, Fortune Rabbit, Prosperity Lion, Cat Wilde, Totem Lightning, and Crazy Coin Flip, as well as Live Casino, Sports Betting, and table games — must be played in accordance with the following rules:
The RTP (Return to Player) for every slot is publicly published and can be checked in the game information section of each respective game. RTP is a theoretical long-term percentage and is not a guarantee of winnings in any individual session.
The following actions are strictly prohibited on the 1more platform. Any violation may result in immediate action, including account suspension, permanent account closure, and forfeiture of balances and bonuses:
Account Closure at Member's Request: You may close your 1more account at any time by contacting our customer support team via live chat or email at [email protected]. Before the closure is processed, all valid cash balances (excluding bonus balances that have not met wagering requirements) will be returned to you via your usual payment method within a reasonable timeframe.
Account Closure at 1more's Discretion: 1more reserves the right to suspend or close any account at any time if:
In the event of account closure due to a breach of terms, 1more reserves the right to withhold any bonus balances and winnings obtained through activities that violate those terms. The original deposit balance (real money deposited by the member) will be returned once the investigation is concluded, unless it is also implicated in unlawful activity.
1more provides its gaming platform on an "as-is" basis and makes every effort to ensure the platform remains usable and available at all times. However, there are liability limitations that all members should be aware of:
Applicable Malaysian law shall govern all disputes relating to the use of the 1more platform. Any dispute that cannot be resolved amicably shall be referred to a court of competent jurisdiction in Malaysia.
1more reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on this page, unless a specific effective date is stated otherwise.
We will endeavour to notify members of material changes via their registered email address or through in-platform notifications on 1more. It is each member's responsibility to periodically review the latest Terms & Conditions. Continued use of the 1more platform following the publication of any amendments will be deemed acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the use of the 1more platform in general, please reach out to our team via:
This Terms & Conditions document is the latest version and takes effect from 1 January 2026.
Further clarification on key aspects of the 1more Terms & Conditions that members frequently ask about
1more collects your personal information solely for the purposes of account management, transaction processing, and service improvement. We will not sell, transfer, or disclose your data to any third party without your explicit consent, except where required by Malaysian law. All data is protected by 256-bit SSL encryption. For full details, please visit Privacy Policy us.