1more | Privacy Policy – How We Protect Your Personal Data

1more's Six Pillars of Privacy Protection

The core principles behind how 1more safeguards the personal information of all Malaysian players

Industry-Standard 256-Bit SSL Encryption

All communications between your device and 1more's servers are protected by 256-bit SSL encryption — the same highest-grade security standard used by Malaysia's leading banks such as Maybank and CIMB. Your data is never transmitted in plain text and cannot be read by any unauthorised party during transmission, including when you make deposits via DuitNow, Touch 'n Go or FPX.

No Sale of Personal Data

1more has never and will never sell, rent or transfer your personal data to any third party for marketing or any other commercial purpose. Your information belongs entirely to you — 1more uses it solely for the purposes clearly communicated to you in this Privacy Policy, and nothing beyond that scope.

Secure Data Storage

Your personal data is stored on servers protected by strict physical and digital access controls. Only 1more staff with a legitimate operational need are granted access to member personal information — and all such access is logged and continuously monitored. Your account password is stored in cryptographic hash format and cannot be read by any 1more staff member.

Full Control in Your Hands

As a 1more member, you have the full right to access, correct, download and request deletion of your personal data at any time. You can also manage your communication and marketing preferences — including opting out of promotional emails while still receiving essential account-related communications. All privacy rights requests are processed within 14 business days.

Malaysian Legal Compliance

1more fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related legislation in force in Malaysia. Our data processing practices are designed and periodically reviewed to ensure ongoing compliance with local legal requirements, giving Malaysian players robust legal protection over their personal information.

Transparency in Data Use

1more is committed to being fully transparent about every way we use your data. There is no hidden data usage or undisclosed purpose. Should there be any material change to how we process your data, we will notify you via your registered email or an in-platform notification before the change takes effect.

Contents

1.Definitions & Scope
2.Data Collected
3.How We Use Your Data
4.Data Sharing
5.Data Security
6.Cookies & Tracking Technologies
7.Your Rights
8.Retention & Deletion
9.Privacy Policy Changes
10.Contact Us

Privacy Enquiries

The 1more team is available in BM 24/7

[email protected]

Your privacy matters to us. By registering and using the 1more platform, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully. If you have any questions, the 1more support team is available around the clock via live chat or email in Bahasa Melayu.

Definitions & Scope of Privacy Policy

This Privacy Policy describes how 1more manages personal data for all individuals using our platform — including website visitors, registered users, and former members whose data remains stored in our systems as required by law.

In the context of this document, "Personal Data" refers to any information that can be used to identify you directly or indirectly — including your name, identification number, phone number, email address, mailing address, payment details, device IP address and behavioural data relating to your use of the platform. "Processing" refers to any operation carried out on personal data, including collection, storage, modification, retrieval, use, disclosure and deletion.

This Privacy Policy applies to all services offered by 1more — including the slots platform, Live Casino, Sports Betting such as Malaysia Super League and EPL football, e-sports, table games, payment systems, and all customer support channels including live chat and email. It also applies to all devices used to access 1more — whether a laptop, Android smartphone, iPhone, or tablet.

Types of Personal Data We Collect

1more collects only the personal data genuinely necessary to provide a safe, fair and efficient service to Malaysian players. Below are the categories of data we collect, along with the justification for each:

Data Category	Examples	Primary Purpose
Identity Information	Full name, Malaysian IC number, date of birth	KYC identity verification, legal compliance
Contact Information	Malaysian phone number, email address, residential address	Account communications, OTP delivery
Financial Information	Bank account number, e-wallet holder name (TnG, GrabPay, DuitNow)	RM deposit & withdrawal processing
Platform Usage Data	Game history, betting records, slot preferences	Service improvement, fraud detection
Technical Data	IP address, device type, web browser, operating system	Account security, anti-fraud
Communication Data	Live chat records, customer support emails	Complaint resolution, service improvement

1more does not collect sensitive personal data such as medical records, religious beliefs, political opinions or biometric information unless there is a specific requirement that is stated and separately agreed to by you. We do not collect personal data from individuals under the age of 18 — should any member be found to be under 18, their account will be closed immediately and all data deleted in accordance with established procedures.

How We Use Your Personal Data

1more uses collected personal data solely for the following clearly defined and stated purposes. We do not use your data for any other purpose without first obtaining your consent:

Account Management: To create, manage, verify and maintain the security of your 1more account — including KYC identity verification as required by Malaysian law for digital financial platforms, temporary password delivery and account recovery upon request.

Financial Transaction Processing: To process deposits in Malaysian Ringgit (RM) via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, and to process withdrawal of winnings to the Malaysian bank account or e-wallet you have registered. Transaction records are retained for audit and legal compliance purposes.

Platform Security & Anti-Fraud: To detect and prevent fraudulent activity, money laundering, bonus abuse, and any unauthorised use of the platform. Technical data such as IP addresses and device information is used to identify suspicious login attempts and protect your account.

Customer Support: To provide efficient and effective assistance when you contact the 1more support team via live chat or email in Malay. Communication records are retained to ensure consistency in issue resolution and continuous service quality improvement.

Service Improvement: To understand how members use the 1more platform and identify opportunities to enhance the user experience — including new game selection, interface improvements, and platform performance optimisation across the range of mobile devices used in Malaysia.

Marketing Communications (With Consent): To send information about promotions, new bonuses, the latest games and special Malaysian festive offers exclusively to members who have consented to receive marketing communications. You may withdraw this consent at any time through your account settings.

Data Sharing with Third Parties

1more takes a strict and highly limited approach to sharing members' personal data with external parties. Our core principle is simple: we do not sell, rent or disclose your personal data for commercial gain to any third party.

There are, however, limited situations in which your personal data may be shared, all of which serve your own operational interests and protection:

Payment Service Providers: Transaction information is shared with Malaysian payment gateway providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost and ShopeePay solely for the purpose of processing your deposits and withdrawals. These providers are bound by strict confidentiality agreements with 1more and are not permitted to use your data for any other purpose.
Game Providers: Game session information (excluding personally identifiable details) may be shared with third-party game providers such as Pragmatic Play, Habanero and Playson for technical verification and RNG audit compliance purposes. These providers receive only the minimum data necessary for technical functionality.
Malaysian Authorities: 1more will disclose personal data to the relevant authorities in Malaysia — including Bank Negara Malaysia, the Companies Commission of Malaysia, or law enforcement agencies — when required by applicable Malaysian law or pursuant to a valid court order.
Independent Audit & Verification: Independent auditing bodies appointed to verify the integrity of 1more's RNG and security practices may require access to limited technical data within a very specific scope and subject to strict confidentiality agreements.

In all data-sharing situations described above, 1more ensures that only the minimum necessary data is shared, and all recipients are bound by data protection obligations equivalent to or stricter than those applied to 1more itself.

Data Security Measures

1more continuously invests in state-of-the-art security infrastructure to ensure the personal data of all Malaysian members is protected to the highest possible standard. The following are the key security measures we have implemented:

Data Encryption in Transit: All data transmitted between your device and 1more's servers is encrypted using TLS 1.3 with 256-bit SSL certificates — the same standard used by leading banking institutions. This ensures no third party can intercept or read your data as it travels across the internet.

Data Encryption at Rest: Sensitive data such as IC numbers, bank account details, and passwords (stored as one-way cryptographic hashes that cannot be decrypted) are held in encrypted databases. Even in the hypothetical scenario where a physical server is accessed without authorisation, the stored data cannot be read without a separate, protected encryption key.

Continuous Security Monitoring: 1more's automated monitoring system oversees all account activity and system access 24 hours a day, seven days a week. Any anomaly or suspicious activity — including multiple login attempts, unusual transactions or unauthorised data access attempts — triggers an immediate alert for prompt action by our security team.

Staff Access Controls: Only 1more staff with a legitimate operational need and who have passed rigorous background checks are granted access to member personal data. Access is granted on a strict need-to-know basis, and all access is automatically logged for internal audit purposes.

Backup & Disaster Recovery: Member personal data is regularly backed up to secure, geographically separate storage locations. 1more's disaster recovery plan ensures your data is never lost and services can be restored swiftly in the event of any unexpected technical failure.

Cookies & Tracking Technologies

The 1more platform uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Below are the types of cookies we use and their purposes:

Essential Cookies: These cookies are essential for the core functionality of the 1more platform — including maintaining your login session, saving language preferences, and enabling the anti-fraud security system to operate correctly. Without these cookies, the platform cannot function properly and you will be unable to log in or play any games.
Performance Cookies: Used to collect anonymous information about how members use the 1more platform — the most frequently visited pages, the most popular slot games, the most clicked buttons, and response times. This information is used solely to improve platform performance and usability.
Functional Cookies: Enables the platform to remember your preferences and settings — such as your last-used bet amount, favourite games, audio settings and display preferences. These cookies make your gaming experience more convenient so you don't have to reconfigure your settings every time you log in.
Security Cookies: Used to identify the device you normally use to log in to 1more and to compare it against new login attempts. This helps our system detect unauthorised access attempts and deliver timely security notifications.

You can manage cookies through your web browser settings — most modern browsers allow you to view, delete and block cookies from specific domains. Please note that disabling essential cookies may affect the functionality of the 1more platform and your overall gaming experience.

Your Rights Over Your Personal Data

As a 1more member residing in Malaysia, you hold the following rights over your personal data. All privacy rights requests can be submitted by email to [email protected] or via live chat on the 1more platform:

Your Full Rights as a 1more Member

Data protection rights guaranteed to every Malaysian player on the 1more platform

Right of Access

You have the right to request and receive a copy of all personal data we hold about you. 1more will provide a comprehensive report in a readable format within 14 business days of receiving your request.

Right to Rectification

If any personal data held about you in 1more's systems is inaccurate or incomplete, you have the right to request an immediate correction. Corrections will be processed within 7 business days, and you will be notified once completed.

Right to Erasure

You have the right to request deletion of your personal data from 1more's systems. Requests will be processed subject to Malaysian legal requirements that mandate the retention of certain financial records for a minimum period prescribed by law.

Right to Restrict Processing

In certain circumstances, you have the right to request that 1more restrict how we process your data — for example, while you are disputing the accuracy of data or during an ongoing complaint investigation. Such requests will be considered within 14 business days.

Data Portability Rights

You have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV) so that you may transfer it to another service provider should you choose to do so. Requests are processed within 14 business days.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Your objection will take effect immediately. You may also object to processing for other purposes based on your specific personal circumstances.

Data Retention & Deletion Period

1more retains your personal data only for as long as necessary to fulfil the original purpose of collection and to comply with applicable Malaysian legal requirements. The following are our data retention guidelines for different categories of data:

Active Account Data: For as long as your account remains active with 1more, the relevant personal data is retained to ensure the platform functions correctly and delivers a consistent experience. This data is continuously updated based on your most recent activity.

Financial Transaction Data: Records of all financial transactions — including the history of MYR deposits and withdrawals via DuitNow, Touch 'n Go, FPX and other e-wallets — are retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements. This is a statutory obligation that cannot be waived even at a member's request.

Support Communication Data: Live chat transcripts and customer support email records are retained for 2 years from the date of communication for reference purposes and to assist in resolving any disputes that may arise thereafter. After this period, communication data that is no longer relevant is automatically deleted.

Closed Account Data: When you close your 1more account, non-financial personal data will be deleted or anonymised within 90 days, unless retention is required by Malaysian law. Financial data is retained for the period required by law before being securely deleted.

Changes to This Privacy Policy

1more reserves the right to update or amend this Privacy Policy from time to time in line with changes to our business operations, new Malaysian legal requirements, or evolving best practices in data protection. We are committed to full transparency in every change we make.

When material changes are made to how we collect or use your personal data, we will notify you through the following channels before those changes take effect:

Notification emails sent to the address you registered with 1more — make sure your email address is always kept up to date in your account profile
In-platform notifications that appear when you log in to your 1more account
Updates to the "Last Updated" date at the top of this Privacy Policy page

For minor changes that do not materially affect your privacy rights, 1more may update the Privacy Policy without a separate notification, but the updated date will always be displayed. We encourage you to review this Privacy Policy periodically to stay informed of our latest practices. Your continued use of the 1more platform following any published Privacy Policy update constitutes your acceptance of the revised terms.

If you have any questions, concerns or complaints regarding how 1more handles your personal data, or if you wish to exercise any of the privacy rights outlined in this Privacy Policy, please contact us through the following channels:

Privacy Email: [email protected] — Please include "Privacy Enquiry" or "Data Rights Request" in your email subject line to ensure it is directed to the right team. Our response time is within 2 business days for general enquiries and 14 business days for formal data rights requests.

1more Live Chat: Our support team, operating 24/7 in Bahasa Melayu, can assist with initial privacy enquiries and direct you to the appropriate process for more formal requests. Live chat response time is under 2 minutes at any time of day.

We value the trust you place in 1more when handling your personal information and will ensure every privacy-related request is treated seriously, respectfully, and within the stipulated timeframe. This Privacy Policy is the latest version and takes effect from 1 January 2026.

Frequently Asked Questions About the 1more Privacy Policy

Straightforward answers to the privacy questions most frequently asked by 1more Malaysia members

1more does not share your bank account or e-wallet details (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay) with any party for marketing or commercial purposes. Payment information is only shared when processing actual transactions with the relevant payment gateway provider — for example, when you make a deposit via FPX using Maybank2u or CIMB Clicks, the information required to process that transaction is passed to the relevant FPX provider. This is a standard process required for all online financial transactions, and all such providers are bound by Malaysian data protection laws as well as strict confidentiality agreements with 1more. 1more does not store credit card numbers or full bank account details in our systems — we retain only the information needed for withdrawal processing, such as the account holder name and account number you have registered.

To request deletion of your personal data from 1more's systems, the first step is to officially close your account — this can be done by contacting our support team via live chat or email at [email protected], stating that you wish to close your account and requesting data deletion. Once the account is closed, 1more will initiate the process of erasing or anonymising non-financial personal data within 90 days. Please note that financial transaction records (deposit and withdrawal history in RM) must be retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements — this is a statutory obligation that cannot be waived. We will notify you in writing once the deletion process has been completed.

1more has a comprehensive data security incident response procedure to minimise the impact of any potential breach. While we continually invest in security to prevent such events, we want you to know that in the event of a serious data breach, we will take the following steps: first, we will immediately isolate and contain the breach upon detection. Second, within 72 hours of identifying the breach, we will report it to the relevant Malaysian authorities in accordance with legal requirements. Third, we will notify all affected members via their registered email address within a reasonable timeframe, with clear information on what occurred, what data may have been affected, and what protective steps you should take. We will provide the necessary support and guidance to all affected members, including assistance with changing passwords and monitoring their accounts.

Yes, you can opt out of receiving 1more promotional and marketing emails at any time without closing your account. There are two easy ways to do this. First, every promotional email sent by 1more includes an "Unsubscribe" link at the bottom — click that link and your communication preferences will be updated immediately. Second, you can log in to your 1more account, go to "Profile Settings" or "Communication Preferences", and uncheck the option to receive promotional emails. Changes will take effect within 5 business days. Please note that this applies only to marketing and promotional communications — you will still receive important account-related emails such as transaction confirmations, security notifications, and account alerts that are essential to your account's safety. These operational communications cannot be opted out of, as they form part of 1more's core service.

In terms of the protection 1more provides, yes — our 256-bit SSL encryption ensures that all data transmitted between your device and 1more's servers is fully encrypted, even when you are using public WiFi at a café, shopping mall, airport or any other public location in Malaysia. Anyone attempting to intercept your data on the same WiFi network will only see encrypted, unreadable data. However, as an additional precaution we recommend to all 1more members: avoid making large financial transactions (deposits or withdrawals) over untrusted public WiFi where possible — use your 4G/5G mobile data as a safer alternative. Always log out of your 1more account after playing if using a shared device, and enable two-factor authentication (2FA) in your account security settings for an extra layer of protection.

Privacy Policy 1more — Our Commitment to Malaysian Players' Data Protection

1more's Six Pillars of Privacy Protection

Your Full Rights as a 1more Member

Frequently Asked Questions About the 1more Privacy Policy

Play Safe & Confidently at 1more

Privacy Policy 1more — Our Commitment to Malaysian Players' Data Protection

1more's Six Pillars of Privacy Protection

Your Full Rights as a 1more Member

Frequently Asked Questions About the 1more Privacy Policy

Does 1more share my payment information — such as my Touch 'n Go or bank account details — with other parties?

How do I request deletion of my personal data from 1more's systems?

What happens to my data if there is a data security breach at 1more?

Can I opt out of 1more promotional emails without closing my account?

Is my data safe when playing slots or Live Casino on public WiFi in Malaysia?

Play Safe & Confidently at 1more